Terms & conditions

This is what they commonly call the fine print!

If you have a question about ordering and delivery, it’s best to check out our delivery information page. If there’s anything you don’t understand, just pick up the phone and speak to one of our advisors or drop us an email and we’ll be happy to help.

• Who we are
• Contact us
• Definitions for T&Cs
• Ordering
• Prices
• Stock
• Delivery
• Cancellations
• Club Member Reserves & Cellarage
• Syndicate Club Membership
• Fine Wine Exchange - Brokered Wine Sales
• Club Member referrals
• Club Events
• Customer comments, ratings and recommendations
• Protection of Data
• Cookie information
• Gift cards and Vouchers

• The Honest Grapes website is owned and operated by Honest Grapes Ltd.
  Our details:
• Registered company no. 09121187
• VAT no. GB 193 9369 54
• Office: Suite 104, 141–157 Acre Lane, London SW2 5UA

• Email: info@honestgrapes.co.uk
• Tel: 020 3603 1646
• Opening hours: Monday–Friday, 09:00–17:30
• If you ever need us outside those hours, we’ll get back to you as quickly as we can.
  
  

We want everything to be simple, so here’s what some terms mean when you see them in these T&Cs:

• Member / Membership – anyone who has joined one of our Honest Grapes programmes (Premier Crew & Grand Crew Classé Cellar Plan, or Syndicates Club;
• Syndicates Club Member – anyone who has joined the Honest Grapes Syndicates Club;
• Reserves – wines stored on your behalf in our bonded facility;
• In Bond – wine stored before UK duty/VAT is paid;
• Duty Paid – wine for which UK duty/VAT has already been settled;
• Processing and Processed includes obtaining, using, recording and holding in electronic or any other form;
• Services means the benefits, services and facilities from time to time available to Members whether provided by Honest Grapes Limited or its Service Partners;
• Year means the period of twelve months from the date of issue of a Card and each twelve-month period thereafter;
• Conditions of Use means the Conditions of Use relating to the certain Honest Grapes pips propositions as amended from time to time;
• Data means data personal to a Customer/Member;
• Event Beyond Your Control means unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all reasonable care;

• You must be of legal drinking age in your country of residence (18 in the UK) to order alcohol on our website. If you are buying a gift the recipient must also be over 18.
• When you place an order online you will receive an order confirmation email. This acknowledges that your order has been received but not confirmed. Confirmation is subject to stock, payment, description and price verification and validation. Once this has been carried out, we will send you a dispatch confirmation email, and at this point your contract to purchase is complete. If there are any problems, we will contact you. We reserve the right to cancel any order at any time until the contract to purchase is complete.
• When you give us your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine. You are also confirming that you are over 18. We will cancel any order that fails our credit card fraud checks, or on the advice of our payment provider, the issuing bank or the cardholder.
• If an order is shown to be fraudulent, we will inform the police and cancel any further orders by the same customer. For your own safety, we reserve the right to contact your card issuer for the purposes of carrying out security checks.
• We only accept orders for delivery to physical addresses. We do not accept orders for delivery to P.O. boxes.
• We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfil your order i.e. warehouse operators, couriers etc. Please see our privacy policy.

• Duty Paid prices include UK duty and VAT.
• In Bond prices exclude both.
• Our prices may vary, and promotions may change without notice.
• If a pricing error slips through (it happens!), we’ll let you know and won’t be obliged to send items at the incorrect price.

• Although we attempt to ensure stock levels are accurate at all times, errors sometimes occur. We will not be obliged to fulfil orders for items which are unavailable.
• If the vintage has changed and we consider the replacement vintage to be of good quality, we may send the alternative vintage without consulting you.
• If we are unsure or need to replace your ordered wine with a different wine, we’ll consult with you and may send your order in two deliveries at our discretion.
• Individual wine bottles (especially from older vintages) vary in appearance. The photographs on our website are for illustrative purposes only and do not necessarily reflect the appearance of the bottle(s) you will receive.

• We work hard to get your wine to you smoothly.
• Delivery times are estimates, not guarantees (couriers can be unpredictable, especially at peak times!).
• We use a variety of fulfilment services including DPD, as well as specialist wine couriers. You will receive a tracking number via email and/or via text message if you provide a mobile number with your order.  
• If you are not home to receive your order, it will be left according to instructions requested at the time of purchase. DPD will give you an option to leave your order in a safe place, or to have it delivered to a local Pickup ParcelShop if you are not going to be home.
• Risk passes to you once your wines are delivered to the address or safe place you’ve chosen.
• Our service includes one attempted delivery and a redelivery. If you are unable to receive your wines on the second occasion, you may need to pick them up from a depot or pay for further delivery.  
• If bottles arrive damaged, please refuse the delivery or note it with the driver. We’ll send replacements or refund the affected bottles.
• If your order goes missing, or is damaged between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 calendar days, we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
• We offer UK delivery only:
  • Free over £75.
  • £12.50 under £75.
  • Northern Ireland: special rates apply.
  • For more information about Duty Paid delivery charges and In Bond transfers, see our Delivery & Returns page.

• For Duty Paid wines, Duty Paid mixed cases, and wine accessories:
• You can cancel within 14 days of receiving your wine.
• Refunds go back to your original payment method.
  For En Primeur wines:
• We will accept cancellation of En Primeur orders only on receipt of written instruction within 7 days of the date of invoice. In this eventuality, we will refund any sums paid, otherwise you will remain liable for full payment.

8. Returns & Refunds

Need to return something? No problem.

• If you wish to return a purchase to us on the terms stated above, we will exchange it, issue a credit or refund you.
• Items must be returned within 35 days, and be in a saleable condition.
• Mainland UK collections are free; elsewhere, charges may apply.

9. Corked or Faulty Wines

• All wines are sold with your statutory rights under the Consumer Rights Act 2015.
• If we verify that a non-fine wine (under £60 Duty Paid) you buy from us is corked or otherwise faulty, we will issue a credit on return of the bottle in question. To qualify for a credit, the wine must have been purchased within the last six months and not damaged or improperly stored. If you suspect a problem, reseal the wine in the bottle and contact us within 48 hours.
• Fine wine (£60+ Duty Paid) is not covered by this policy and is dealt with on a case-by-case basis. If you suspect a problem, reseal the wine in the bottle and contact us within 48 hours. If we cannot resolve the problem ourselves, we may refer you to the producer or UK agent.
• Older wines (15+ years) sold by us are purchased at the buyer’s discretion.  Honest Grapes is rigorous ensuring the provenance and quality of older bottles sourced but cannot guarantee these will be in perfect condition.  If you have any concerns about the quality of such bottles, please discuss with your Wine Guru. Exchanges / replacements/ refunds are not guaranteed.
• Please don’t throw the wine away or drink it all before contacting us.

Honest Grapes offers a state-of-the-art wine storage service in a secure, temperature-controlled, bonded warehouse at the LCB Drakelow Tunnels. Bottles are stored in their original packaging where possible. An inventory is kept against products stored on behalf of Club Members at our warehouse.

10.1 Charges

• Wines stored with Honest Grapes are subject to annual storage charges which are raised prospectively on a quarterly basis for wines physically held in Club Member Reserves at the point of which the invoice is raised. Current charge rates as set out on our Storage page. Charge rates may be amended upon 30 calendar days’ notice.
• Charges begin once wine enters UK storage (In Bond or Duty Paid). On arrival, wines will be stored In Bond unless we receive written instructions to the contrary.
• Cellarage payment is due at the time of invoice and will be taken where possible via Direct Debit provided you have given us a mandate.
  10.2 Insurance
• Wines are insured at market value.
• In the unlikely event of breakage or loss whilst in Honest Grapes’ care, a wine will normally be replaced with either the same wine (subject to availability) or a wine of similar quality up to the insured value. Honest Grapes accept no liability should replacement stock not be available at the estimated and insured value. We reserve the right to charge an additional insurance supplement for wines stored by us but purchased through other merchants if your wine is of exceptionally high value.
• Ullages/Condition Loss: While every effort is made to preserve the quality of the stored wine and Honest Grapes will take reasonable care in the storage of your wines, no liability will be accepted for deterioration which may occur by being cellared too long or through the natural processes to which all wines and their corks, however well cared for, are subject. Where a maturity date is provided, Honest Grapes will not accept any liability for the condition of the wine from six (6) months after the maturity date.

10.3 Ownership & Title

• Once fully paid for, the wine belongs to the Member.
• Wines will only be released on payment of all outstanding balances including payments for wine, other services, duty, cellarage fees and VAT.
• Title is determined by reference to your Stock Certificate and, in the case of sealed cases, to the Stock Number marked on each case.

10.4 Valuation & Advice

• Maturity and Valuations: Honest Grapes will provide advice on the maturity of wines and valuations on the website. Such valuations will be based on a regular review of prices shown on Wine Searcher. Any prices shown are for guidance only and Honest Grapes provides no guarantee, and accepts no liability, in relation thereto.  
• Advice on purchase and resale: While Honest Grapes will recommend actions based on its understanding of individual Club Member requirements and objectives, Honest Grapes is not recognised as a financial advisor and no undertakings regarding investment performance of any wine will be given, or may be implied from any information provided by any employee of Honest Grapes. Furthermore, Honest Grapes cannot be held liable for unforeseen changes in the value of wines traded on the open market.

10.5 Transfers & Withdrawals

• In‑bond transfers within LCB are free.
• External transfers may involve fees.
• It is the Member’s obligation to ensure that Honest Grapes are in receipt of their current address, and delivery of any wines or notification to the last recorded address will be deemed to be proper notification.
• Wines not bought from Honest Grapes can join Honest Grapes storage, subject to inspection.
  • In the event a case of wine is discovered to have woodworm, Honest Grapes will arrange for the case to be either destroyed or returned to the original sender. Such returns will be subject to Honest Grapes’ standard delivery charges.

10.6 Late Payments

If storage fees fall behind:

• Outstanding balances will be subject to late payment interest of 4% above the Bank of England Base Rate and accrued daily.
• Please ensure that Honest Grapes is updated with your current postal address, email address, and telephone number.
• If you are unreachable or fail to respond to communication on 3 occasions, we may need to sell your wines to pay outstanding debts.
• Such sales will be made at the prices available on exchanges such as Liv-ex on the day of sale and subject to trading commissions, logistics fees and an overall 12% brokering fee. Funds generated will be credited to your account. Late payment interest will accrue until the account is cleared.

10.7 Ending Storage

• Honest Grapes may terminate your Cellarage with one (1) month's notice. You must provide a delivery address or collect your Reserves at least three (3) days before the notice expires. If not, Honest Grapes may dispose of the Reserves (including by sale).
• Any outstanding cellarage or other charges are payable when the account closes.
• If invoices remain unpaid or if no instructions are given at termination, Honest Grapes may:
  • Sell part or all the Member’s Paid Reserves and deduct outstanding charges, sale costs, and a 12% broking fee.
  • Take back some or all Reserves into Honest Grapes’ stock and credit the Member at current market value minus a 3% administration cost.
  • Otherwise dispose of the Reserves, with costs charged to the Member (e.g., destruction fees).
  • Honest Grapes may select which Reserves are sold or disposed of. Reserves may be sold at auction; list fees apply, and pricing will reference Wine‑Searcher or Liv‑ex market prices. Any reasonable bid may be accepted, and Honest Grapes is not liable for sales below original value.
  • All Reserves held under a Member’s name remain the Member’s responsibility, and the Member indemnifies Honest Grapes against third‑party claims relating to ownership or instructions.
  • If Honest Grapes exercises these rights, the Member authorises Honest Grapes to act as their agent to sell the Reserves. Ownership will transfer to Honest Grapes or the purchaser as applicable. Honest Grapes is not liable for differences in sale proceeds compared with other sale routes.
  • Outstanding amounts owed to Honest Grapes will be deducted from sale proceeds. Any remaining balance will be paid to the Member, provided current contact details are available. If not, funds will be held for 12 months, after which they are forfeited.
  • If sale proceeds do not cover the Member’s outstanding balance, Honest Grapes may recover the remainder directly from the Member.
• If a Member with an up‑to‑date account requests wine to be destroyed, Honest Grapes reserves the right to take back ownership of that wine.

11.1 Membership

• Membership in the Syndicates Club (“the Club”) is valid for a period of one (1) year from the date of activation.
• Membership does not renew automatically. Syndicates Club Members will be invited to renew at the end of the 12-month term, subject to acceptance by Honest Grapes.
• Honest Grapes reserves the right to amend or withdraw the Syndicates Club or any associated benefits at any time, giving reasonable notice to existing members. 
  11.2 Subscription Balance
• Syndicates Club Members’ subscription payments create a Subscription Balance, which may be used exclusively on Syndicate Wines (i.e. wines offered through Honest Grapes’ Syndicates programme).
• The Subscription Balance cannot be redeemed on other wines or products, unless expressly stated otherwise.
• Subscription Balances cannot be withdrawn as cash, transferred to third parties, or applied as payment for services or events outside the Syndicates programme.
• Unused Subscription Balances will expire at the end of the membership term, unless renewed or extended by agreement with Honest Grapes. 

11.3 Discounts & Benefits 

• Syndicates Club members may receive exclusive access, pricing, or offers specific to Syndicate Wines, as described in individual Syndicate project terms.
• Access, Insider and Inner Circle discounts or benefits are not redeemable against Syndicate Wines.
• Benefits associated with other Honest Grapes memberships or offers may not apply to the Syndicates Club unless expressly stated. 
  11.4 In-Bond Purchases Annual Credit
• Syndicates Club Members earn annual credit on qualifying in-bond purchases made through Honest Grapes during their membership year, at the following rates:
  • Access: 2%
  • Insider: 3.5%
  • Inner Circle: 5%
• Credit is calculated at the member's 12-month membership anniversary and applied to their Honest Grapes account. Members will be notified in advance of their anniversary date.
• Qualifying purchases
  • Credit applies to in-bond wine purchases only.
  • It does not apply to Syndicate Wine purchases made as part of the Syndicates Club subscription, duty-paid purchases, event tickets, storage fees, or any other charges.
• Cancellations
  • Credit is not awarded on a pro-rata basis if a member cancels or changes tier during the membership year. Credit is calculated based on the member's tier at their 12-month anniversary date only.
• Redemption
  • Credit is applied to the member's Honest Grapes account and may be redeemed against physical wines held in our Duty Paid and In Bond warehouse. It cannot be applied against En Primeur wines, storage fees, event tickets, or other non-wine purchases, and cannot be withdrawn as cash or transferred to another account. Unused credit expires if membership is not renewed. 

11.5 Referral Credit

• Where a referral scheme applies, any resulting credit will be issued once payment has been received for the referred individual’s Syndicates Club membership.
• Honest Grapes reserves the right to amend, suspend, or withdraw referral credit in cases of misuse, suspected gaming, or if the referred membership is cancelled or refunded.
• Referral credit will be added directly to the Syndicates Club Member’s Honest Grapes account and may be used towards any Honest Grapes purchase, including Syndicate Wines, but cannot be withdrawn as cash under any circumstances.
• Referral credit is non-transferable and expires in accordance with the general Terms & Conditions.

11.6 General 

• All Syndicates Club activities and purchases are subject to Honest Grapes’ general Terms & Conditions, including those governing storage, delivery, risk, and ownership.
• Project-specific terms (e.g. for particular barrels, bottlings, or vintages) may apply and will be made available to members prior to participation.
• In the event of conflict between these Syndicates Club Terms and the main Terms & Conditions, these Terms shall take precedence in relation to the Syndicates Club.

Honest Grapes is happy to broker wines which have been purchased through Honest Grapes as well as other companies.

• We can only accept In-Bond wines for broking.  
• All wines must be held with Honest Grapes' bonded cellars at LCB Drakelow before being listed for sale. If you do not have a storage account, one will be created for you. Please contact info@honestgrapes.co.uk to discuss your request before making any transfer.
• Any fees for handling, transfer or condition reports prior to sale must be borne by the seller.
• Commission is 8% when funds stay on account, 10% if withdrawn.
• Wines to be transferred to Honest Grapes from another company must be accompanied by original invoices and photographic evidence that the products match expected standards.
• Instructions to broker any products must be made in writing by the seller before being listed for sale.
• Honest Grapes must be notified in writing if any wines should be removed from sale by the seller.
• Any proceeds from sale will be contra'd against any outstanding balance that the seller has with Honest Grapes. Remaining funds will be transferred to the seller at the end of the next month following the sale of said products, unless the seller has nominated to leave the funds on account for future purchases.
• When broking wines on behalf of the seller, Honest Grapes always acts as the agent for (and never as principal on behalf of) the seller. Honest Grapes will endeavour to verify the condition of the product as displayed on the Honest Grapes website/s, however, accepts no liability for any errors or issues surrounding these listings or products and, makes no guarantees or assurances as to the provenance. The seller agrees to indemnify and hold harmless Honest Grapes and its directors, officers, agents, employees or associated representatives against any and all claims, demands, penalties, losses, liability or damage, including, without limitation, reasonable attorneys' fees and expenses asserted against, resulting from, or related to the provenance, condition or quality of the product sold by the seller through the broking process.
• If the purchaser of a product defaults on payment, or cancels the purchase, within 4 weeks of sale, then Honest Grapes accepts no loss or damage suffered by the seller and the products will be returned to the seller's ownership.

Spread the word and get up to £150 each for yourself and the new Member. The referral bonus to new Members who are referred by existing Members functions under the following conditions:

• For referrals, the existing Member must hold a Cellar Plan subscription, or a Syndicates Club Membership.
• The referred Member must be joining the Premier Crew, Grand Crew Classé Cellar Plans, or Syndicates Club for the first time.
• The referral bonus will be paid following the third monthly direct debit taken from the referred Club Member's account.
• The referral bonus will be remitted in the form of credit, redeemable against the purchase of wine with Honest Grapes, and not available as cash to be withdrawn.
• The referral bonus equals £60 for both the referred and referring Members for somebody joining a Premier Crew Cellar Plan, £100 each for the Grand Crew Classé Cellar Plan, and £150 each for joining the Syndicates Club.
• The referral bonuses cannot be combined.
• Honest Grapes reserves the right to reclaim referral bonuses paid if the new Member cancels their Membership within the minimum term.

• Your booking is not secured until payment is received. Payment must be made in advance by credit card, bank transfer or through your Club Account (Direct Debit).
• If we must cancel an event for any reason, you will receive a full refund or exchange for another event. If you can no longer make an event, we will issue a refund if you provide two weeks’ notice. After this we cannot guarantee a full refund.
• Honest Grapes encourages responsible drinking. It is a stipulation of the Licensing Act 2003 that we do not serve alcohol at events to people who appear to be intoxicated or who are under the age of 18 years.
• Depending on stock levels, wines mentioned in any documentation may be substituted with wines of a similar quality level. For events where catering is supplied, please note that we cannot guarantee a nut-free environment for the preparation of dishes.

We love honest feedback—just keep it polite. We may remove comments that are abusive or offensive.

Cookie information

• We use "cookies" (small files placed on your hard drive) within our website to help analyse our web page flow, customise our services and to measure our content and promotional effectiveness. Please see our privacy policy.
• Non cookie-based tracking: Email tracking
• We use a third-party provider, Klaviyo, to deliver our marketing emails. We gather statistics around email opening and clicks using industry standard technologies. We may also use AI-assisted tools to analyse aggregated campaign performance data in order to improve our marketing communications. 
  Protection of Data
• The Data which is Processed by Honest Grapes Limited, in connection with Members may include, Membership Data (such as personal details and addresses); data about wines bought by the Member; data supplied by the Member.
• Data collected when the Member is provided with Services; and Data collected when the Member is otherwise in contact with Honest Grapes Limited, or a Service Partner (such as Data about use of www.honestgrapes.co.uk).
• The sources of the Data Processed by Honest Grapes Limited in connection with Members may include Data collected by Partner Companies or combine Data with data held on other Group Company databases in order to differentiate between categories of Members and of members of other loyalty schemes for any of the purposes listed below.
• Members consent to: their Data being supplied to Honest Grape Group Companies, Service Partners, Marketing Partners, and whosoever may be necessary to fulfil the obligations to the member; their Data being transferred to other countries whether or not such countries have data protection laws; and the processing of any sensitive data included in their Data (such as data revealing a medical condition or religious belief).
• The purposes for which Data may be Processed by Honest Grapes Limited or by a recipient of Data include: providing Services to Members; making changes to Services and developing new Services; providing customer service Honest Grape Loyalty Scheme Members; accounting and audit, safety and security, fraud prevention and investigation, and systems testing, development and maintenance; customer relations, service recovery and assisting Honest Grapes Limited and Service Partners in future dealings with Members; credit checking and credit scoring where permitted; immigration and customs control; customer profiling and other marketing and market research analysis; (by or on behalf of Honest Grapes Limited) communicating to Members information about pips Points and the Loyalty Programme, including information about benefits, using any contact details provided; (by or on behalf of Honest Grapes Limited or Marketing Partners) communicating to Members about other products, services or facilities offered by Honest Grapes, Marketing Partners or other carefully selected companies, using any contact details provided; conducting market research; and any other purpose which is obvious or is communicated to the Member.
• By registering your email address in situations such as, but not limited to, making a purchase, signing up to an Honest Grapes account, signing up to our newsletter, you are giving your consent to receive marketing and market research communications. Where consent is given it may be withdrawn by the customer at any time by clicking the Unsubscribe link on the email communications they receive, or by writing to Honest Grapes Limited at 141-157 Acre Lane, London SW2 5UA or by emailing info@honestgrapes.co.uk.
• Before any Data relating to a Member is disclosed to a Member by Honest Grapes Limited, the Member may be asked security questions which may require him/her to confirm his/her identity by providing information held by Honest Grapes Limited about that Member.
• Honest Grapes Limited may disclose Data relating to a Member to a third person who has been nominated in writing by the Member to Honest Grapes Limited in advance. Members are responsible for the security of their online logons and passwords and Honest Grapes Limited shall have no liability in the event that a Member's logon and/or password is disclosed by the Member, whether intentionally or not, so as to allow a third person online access to the Data and to make any transactions. Honest Grapes Limited reserves the right to block online access to Data by or through any third-party website not authorised by Honest Grapes Limited.
  
• See our Privacy Policy for the full picture.

• Please note that our gift cards and vouchers are valid for one year from the date of purchase / issue.
• “Money off Vouchers” exclude certain products for which we cannot make further discounts, including (but not limited to) all spirits.